Why I Will Not Fly on Frontier Airlines Again. |. RobynsOnlineWorld.com

Right now I am sitting on a plane (okay I was on the plane writing this, but now posting at the airport), a Frontier Airlines plane. This is my first time flying on this airline and most likely my last. Nothing terrible has happened (knock on wood) and the flight crew has been very friendly but Frontier nickels and dimes you to death!

My actual airline ticket was paid for by a company I was traveling for. The Frontier flight is just one leg of my trip, the rest of the air travel will be on Alaska Air thankfully. My ticket though was just a basic economy fair. Normally, this is not a problem because when I fly on other airlines but with Frontier you have to pay a fee if you want to reserve a seat – any seat – not an upgrade. That stinks. I upgraded my seat anyone to a stretch seat by choice (I usually upgrade my seats on flights) and it is a comfy seat with plenty of room, but for those not upgrading I think making people pay $3 to reserve a seat stinks.

Then there is baggage. Some airlines give you one bag checked free, some charge you for all checked bags. I rarely check bags since I take short trips so I don’t pay a lot of attention to that. BUT the kicker with Frontier is that you have to PAY FOR CARRY-ON BAGS! What????!!!!???? That’s right, I had to pay a $30 fee to bring my carry-on bag with me! That just sucks big monkey toes! Ridiculous.

Before my flight I tried to upgrade my seat and pay for baggage fee online. Well, Frontier’s website sucks too. I was not ever able to do this in the few days before my flight. It showed that I changed seats and gave me a subtotal, but it would not let me pay. The option to pay the upfront $25 carry-on bag fee was also grayed out and not available beforehand. I thought, foolishly, that maybe my flight included my carry-on since it was not an option available on the screen. I did tweet out to Frontier on Twitter about the site and their reply was “empty your cache”. Ugh. I responding asking if they used to work for AOL. You all remember that right? Anytime you called AOL tech support they told you to empty your cache. /rolls eyes/ I then attempted to call Frontier on the phone about the issue with the site and to try and get my upgrade seat paid for. Both times I tried calling the wait time I was given was over 45 minutes! I’m sorry but that is unacceptable – I’ve got other things to do. It is also ironic that the hold messages tell you to go to their site for quicker service – hah!

So yesterday afternoon I went to the Frontier app on my phone to check-in for my flight this morning. At that point it asked me if I wanted to upgrade my seat. Yes, thank you, I have been trying to do that for several days. I picked my seat and had to input my credit card and complete that. Then it went back to check-in and now it asked me about baggage, both checked and carry-on. I said I had one carry-on and now the fee was payable and it had increased to $30 (originally it was $25). Once again, enter the payment info and complete that. Now back to check in and finally complete that. It took me about 10 minutes to check-in for my flight with Frontier. Normally when I check-in on apps for flights on other airlines it takes about 30 seconds. Total fail again from Frontier.

And on the plane now I find there is also no complimentary beverages. This is the first time I have ever been on any flight that didn’t give you a free coffee, water, juice, soda, etc. Luckily I had brought something with me, but many people did not and had to either stay thirsty or pay $2 for a small drink.

Another big deal breaker for me with Frontier is that they offer no Wi-Fi service. You all know I am an air geek and usually always have Wi-Fi on my flights I take. I know on some tiny little planes there are some airlines that don’t have Wi-Fi, but most regular flights offer in-flight internet service now – except Frontier! Grrrr. Of course, this is not a necessity, but for someone who travels fairly often for work it is a service I have come to rely on. Luckily, the other legs of this trip on other airlines offer Wi-Fi service.

I get that Frontier wants to be a bargain airline but honestly all of the extra charges for everything makes it feel incredibly dishonest to me. Sure your actual airline ticket price is low, but by the time you add on fees for this and that and the other it really is not much cheaper than what I can get on the other airlines. I am not an extravagant spender, I like value for my money, but Frontier does not offer value in my opinion. What bothers me also is the fact that people who do not travel often are probably the most surprised by all of these extra fees and lack of services. They think they got a great price on a flight but do not realize until later that it was not a great price at all.

All airlines have their pros and cons, but this is the first time I have had so many cons that I will consciously not fly on Frontier again and when others are booking travel for me I will tell them not on Frontier as well. I do not want to end on a sour note so I want to reiterate that the flight crew were all very polite and friendly both in the airport and on the plane – that I truly appreciate – and I was transported safely from St. Louis to Denver.

Do you have any stories about fees being added, lack of services, etc. on “discount” airfare or any other service or product you have purchased?

Robyn

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