Hubby and I went to Romano’s Macaroni Grill the other night. This used to be one of my favorite restaurants to eat at. While it is not terrible, it just is not as consistently good as it used to be. I do like that they have been changing up the menu with each season – it is nice to have some variety and they do keep a few of the favorites on the menu also.
Our service on our recent visit was friendly, but slow and very poor timing. We ordered two of the Italian Tapas – Crispy Artichoke Potato Cakes and Baked Prosciutto and Mozzarella. For a restaurant that had to be less than 25% full it took a while to get food to the table and then it did not come at the same time. The potato cakes came out first and we were told the other tapas was on its way. Hubby and I ate the potato cakes and then we waited and waited and finally they brought out the prosciutto and mozzarella. There is no reason both of these items should not have come out together. We asked the server about this and she said “well they are made at different ends of the kitchen and the wood oven was backed up”. We suggested maybe they should have waited to make the potato cakes then to which she replied “they don’t communicate well”. Very frustrating. Yet again another pretty long wait to get the entrees after the tapas, not unbearable, but again with a fairly empty restaurant we expect things to move a little quicker. The staff all were very friendly at all times.
Not terrible like I said, but just not quite as wonderful as it used to be. On trips before this I have had some of the other new menu items that I did like very much, some so-so. I will go back to Macaroni Grill, but I just wish they could pull themselves back up a bit and focus on timing for sure.
Do you have this chain near you? What do you think of it?
Disclosure: None, we just went on our own and I am sharing.
© 2012, Robyn Wright. All rights reserved.